Payment, Rescheduling & Cancellation Policy

Once your appointment details are confirmed, you will receive a secure payment link via text message (SMS).

• Payment is required prior to or at the time of specimen collection.
• We accept all major credit/debit cards and approved electronic payment methods.
• All payments are non-refundable once processed.

We understand that plans change. If you need to change your appointment date or time:

• You may reschedule without penalty by notifying us at least 24 hours in advance.
• If you have already paid via text link, your payment will automatically transfer to your new appointment slot.
• Rescheduled appointments must take place within 90 days of the original booking.
• To reschedule, call 443-258-5517 or email info@omnidextesting.com.

• No Monetary Refunds: We do not offer cash or credit card refunds. If you cancel an appointment after paying, your payment will be held as a credit toward rescheduling.
• Unpaid No-Shows: If an appointment is confirmed but unpaid, and you do not show up or are not present at the mobile site, you will not be billed for the missed session.
• Rebooking: Clients with a history of unpaid no-shows will be required to pay in full via text prior to securing any future appointments.

Cancellations or rescheduling requests made with less than 24 hours' notice may require full advance payment before a new appointment date can be confirmed.